Frequently Asked Questions
Table of contents
Product Information
Why Wood?
Woodworking isn’t just our trade— it’s our heritage and legacy. Wood uniquely brings the beauty and warmth of nature into your space, creating a strong connection. Versatile and fitting any style, wood ages beautifully, becoming more attractive over time. Investing in wood means acquiring a piece of history that lasts for generations. Each tree we process has its own story. By choosing wood, you’re continuing that story and becoming part of its legacy.
Are you the manufacturer?
Yes, we are the manufacturer of our products. For over 65 years, we have worked to put exceptional woodwork in people’s hands and homes all over this country and far beyond. We love doing it. We strive to share high quality products unlike any other by emphasizing meticulous attention to detail, a commitment to service and genuine value. We are proud to make our products in Ashland City, Tennessee.
Where do you source materials?
We source our incredible hardwood lumber as locally as possible, generally from the small towns and communities in our region where we’re known for great hardwood timber. Our genuine Appalachian hardwoods are sustainably harvested, and we take pride in being one of the many small businesses in our region’s forest products industry.
We are passionate about the stewardship of our natural resources, and local sourcing is really good for that. We hate waste, whether that be of wood fiber, transportation costs, energy, or anything else. Through sustained investments in sophisticated technology and advanced manufacturing methods, we are constantly working to make the highest quality hardwoods even better for the generations to come.
Do you manufacture in the US?
Yes, our facility is located in the heart of the USA, in a small town called Ashland City, near Nashville, Tennessee. Like an Appalachian forest, our roots run deep. Passionate about our products, our people, and our community – we are proud to make it here. We are American-made.
What types of materials do you use?
Exceptional craftsmanship requires superior wood, and we are fortunate to be located near some of the finest hardwoods in the world. Real American hardwoods have been the standard in performance for generations. Great woodwork is meant to last, and it possesses a warmth and beauty that stands out in our world of electronics and plastic.
We use a variety of high quality, all natural hardwoods to manufacture our products, including but not limited to:
- Ash
- Basswood
- Cherry
- Hard Maple
- Soft Maple
- Hickory
- Maple
- Poplar
- Red Oak
- White Oak
What types of products do you/can you manufacture?
We manufacture a wide range of products tailored to meet your needs. Our product portfolio includes a diverse array of offerings include
- Craft Supplies & Turnings
- DIY Craft Supplies & Tools
- Doors and Windows Components
- Firearm Storage Solutions & Cases
- Hardware and Accessories
- Kitchen & Dining Accessories
- Laundry, Closet & Mud Room Solutions
- Mouldings and Trim
- Outdoor Recreation Equipment
- Pet Accessories & Furniture
- Picture Frames and Decor
- Sporting Goods Components & Accessories
- Storage Solutions & Organizers
- Wooden Blocks and Shapes
- Wooden Rods and Dowels
Additionally, we specialize in custom-made products, allowing us to create unique solutions according to your specifications. Whether you’re looking for standard products or customized solutions, we’re here to be your manufacturing partner.
What is your manufacturing process?
Our manufacturing process combines the highest traditions of craftsmanship with the latest in modern technology to ensure we’re always producing the best in quality products. Our customers benefit from our decades of meticulous study, millions of board feet processed, a whole lot of trial and error, and open minds.
We begin each order with careful design and material selection, followed by precision machining to transform raw boards into ready products, and finally the assembly, packaging and shipping of the finished products to you.
Rigorous quality control checks are conducted throughout, ensuring excellence at every step. Longstanding relationships with some of the country’s biggest retailers have pushed us to hone our processes continuously and made us insanely reliable.
Are your products safe for pets and birds?
Absolutely! Our all-natural, solid wood products are untreated, making them ideal for pets, including birds. Sourced from local American forests, our genuine hardwoods provide a safe and natural environment for your feathered and furry friends. Unless otherwise stated, our products are crafted to be pet-friendly and free from harmful treatments.
What do people use your products for?
Our products are utilized across a spectrum of purposes and industries, serving diverse needs and applications. Customers rely on our offerings for many functions, including:
- household organization
- interior decoration
- hobby crafting
- professional projects
- industrial manufacturing
- commercial applications
- and beyond
Whether it’s enhancing living spaces, optimizing workflow efficiency, fulfilling creative pursuits, or meeting specific functional requirements, our products are designed with versatility and quality craftsmanship.
Order Process
How do I request a quote?
Online: To request a quote, simply fill out the form here with your details and specifications. Our team will review your request and get back to you with a customized quote within 24-48 hours. We’re here to make the process as seamless as possible for you.
Call Us: Alternatively, you can reach out to us directly at 615-269-8969 to discuss your requirements with our knowledgeable team members. We’re here to assist you in any way we can, even if we’re not the best fit for your project.
Do you offer wholesale options?
Certainly! We offer wholesale pricing for businesses looking to purchase our products in bulk. Ordering in larger quantities allows us to provide competitive pricing and tailor our products to meet your specific needs. For more information on wholesale opportunities, please contact our sales team. We’re here to support your business with high-quality, cost-effective solutions.
Is there a minimum purchase?
Typically, it’s $500, but certain products may have a smaller threshold. To inquire about minimum purchase details, please contact us either here or call us at 615-269-8969. Note that you can get many of our products quickly and conveniently through one of our fine retailers at a store near you – Get It Now! (format as a link). Additionally, more of our products will be available online in the coming months. Sign up here to get notified when these are live!
Is there a discount for larger quantity orders?
Yes, we offer discounts for larger, bulk quantity orders, and going direct-to-manufacturer could be the right solution for you. Ordering in larger quantities allows us to optimize our production process, resulting in cost savings that we are happy to pass on to you. We’re committed to delivering value to our customers and are grateful for your business.
How do I order?
Online: Simply fill out the form here with your details and specifications. Our team will promptly review your request and provide you with a personalized quote within 24-48 hours. We’ve streamlined our online process to make it as easy as possible for you to get the products you love.
Call Us: Alternatively, you can reach out to us directly at 615-269-8969 to discuss your requirements with our knowledgeable team members. We value direct communication and are here to assist you every step of the way. And, don’t forget to stay updated with our latest offerings! More of our products will be available online in the coming months, bringing our products right to your fingertips. Sign up here to be among the first to know when they go live!
Can I change my order once submitted/paid?
Yes, you can change your order once submitted or paid, as long as we haven’t received the materials from our sawmills or initiated production in our facility. We understand that plans can change, and we’re flexible to accommodate adjustments whenever possible. If you need to modify your order, please reach out to our customer service team promptly, and we’ll do our best to assist you. Your satisfaction is our priority.
Custom Requests
I need a custom-made product, can you help?
Absolutely! We specialize in creating custom-made products tailored to your specific needs and preferences. Whether you have a unique design in mind or require modifications to an existing product, we’re here to bring your vision to life. Our experienced team is dedicated to providing personalized solutions that meet your requirements and exceed your expectations.
Simply contact us here to discuss your project, or give us a call at 615-269-8969, and we’ll work closely with you every step of the way to ensure the final product meets your exact specifications. Your satisfaction is our top priority, and we’re committed to delivering high-quality custom solutions that are as unique as you are
Payment Options
What payment methods do you accept?
We accept a variety of payment methods to make the ordering process as convenient as possible for our customers. You can choose from the following payment options:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- Bank Transfers
- Checks
- Purchase Orders (for approved business accounts)
Whether you prefer to pay securely online, through traditional banking methods, or by check, we’ve got you covered. If you have any questions or need assistance with payment, feel free to reach out to our customer service team, and we’ll be happy to help!
My payment hasn’t gone through, what do I do?
Don’t worry, we’re here to help make sure your payment goes through smoothly and get your order processed. If you encounter any difficulties during the payment process, we’ll work with you to resolve them promptly. Your satisfaction is our priority, and we’re here to ensure a seamless experience from start to finish
My payment was declined, what do I do?
If your payment was declined, we recommend reaching out to your bank or credit card provider to address any potential issues. Should you require further assistance or have any questions, our dedicated customer service team is here to help guide you through the process
Shipping information
Where do you ship?
We take pride in offering worldwide shipping to our valued customers. Whether you reside in the USA, Canada, Mexico, Europe, Asia, South America or anywhere else in the world, we are committed to ensuring our products reach you promptly, securely and at a great rate.
Should you have any specific shipping requests or questions regarding delivery to your location, please don’t hesitate to reach out to our dedicated customer service team. We’re here to provide a seamless and enjoyable delivery experience, no matter where you are located.
How long will it take for my order to arrive?
The time it takes for your order to arrive can vary depending on several factors. For most orders, we require a production lead time of 10 business days. Our customer service team will work with you to set that date based on your needs, the specifics of your order, and a direct link to our plant’s schedule. After production, the shipping time will depend on factors such as your location, chosen shipping method, and any additional services required (like limited access or residential delivery).
For freight shipping, including LTL or FTL, it may take additional time to arrange transportation and delivery.
For the most accurate estimate of delivery time, please contact our customer service team with your specific requirements and location. We’re here to provide you with the most up-to-date information and ensure your order arrives in a timely manner
How much does it cost to deliver my order?
Shipping costs vary depending on factors like order size, weight, and shipping method, and may also be influenced by factors such as delivery location and specific requirements like limited access or residential delivery. For freight shipping, including LTL or FTL, additional charges may apply for services like liftgate or inside delivery. For specific shipping costs or inquiries about additional services, please contact our customer service team. We’re here to assist you!
Are there any additional charges?
There may be additional charges depending on various factors such as delivery location, specific delivery requirements (like limited access or residential delivery), your service selections, and chosen shipping method. For freight shipping, including LTL or FTL, additional charges may apply for services like liftgate or inside delivery.
We aim to provide transparent pricing, so if you have any questions about potential additional charges, please don’t hesitate to contact our customer service team for clarification. We’re here to help ensure a smooth shipping experience for you.
My order arrived damaged, what do I do?
If your order arrived damaged, please contact our customer service team immediately with details and photos of the damage. We’ll assist you in filing a claim with the carrier and arrange for a replacement or refund as appropriate. Thank you for bringing this to our attention.
Guarantee
At Madison Mill, we take pride in what we do, and we are committed to getting it right. We’ve built processes to help us do just that, and we are constantly working to get even better. Sometimes, though, we make mistakes. It’s never fun to be reminded you’re human. Because we make it here, we can take responsibility for our mistakes, and we can fix them. The wood industry was built by handshake people. We do our best to live up to that.
Can I visit your manufacturing facility?
We welcome visits to our manufacturing facility located in Ashland City, Tennessee. Seeing our production process firsthand allows you to appreciate the craftsmanship and care that goes into each of our products. Please contact us to schedule a visit, and we would be happy to show you around and answer any questions you may have
How do you support sustainability?
We are dedicated to sustainable practices in everything we do. Our hardwoods are sourced locally from communities known for their quality timber, ensuring minimal environmental impact. We prioritize reducing waste, optimizing transportation, and using advanced manufacturing methods to make the most of our natural resources
How do our long-standing relationships with retailers benefit customers?
Our enduring partnerships with some of the nation’s largest retailers have driven continuous improvement in our processes, making us incredibly reliable. These collaborations ensure that our sourcing and manufacturing operations are efficient and cost-effective. As a result, customers can trust in our consistent delivery of high-quality products while enjoying competitive pricing.